We performed a comparison between NICE Robotic Automation and UiPath based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides good automation features."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"The deployment of NICE Robotic Automation is easy."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"I enjoy the enhancement of UiPath's debugging tools. I like the IDE and integration services. There have been massive improvements. I love to work with Orchestrator. It has become more streamlined and helpful."
"It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time."
"The most valuable feature is the ability to extract structured data, as this is an essential part of the bots that we create."
"The most valuable aspect of UiPath is that it doesn't require much coding."
"Some processes are very complex and very long, and sometimes it is very hard for a human to implement them manually. AI has enabled us to automatically solve those processes that would not have been doable by a human."
"There is a feature called Build a New App in UiPath. I found that to be very good. It makes our job much easier to know how to build applications. There is also the Studio module. I am from a non-technical background. So, for me, designing and creating applications was very tough initially, but with the Studio module and the activity tab that they have, it's easy. Most of it is just drag and drop. I found that very valuable."
"The UI Explorer in the UiPath Studio is valuable. We can get a unique and dynamic selector for every element in the UI, which is helpful for me in finding out a particular UI element. Most of my automations have had UI interactions. So, I found it the most helpful feature."
"It's helped us minimize our on-premises footprint."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There are a few areas for improvement in the installation phase"
"There is a need for NICE robotics to be more user-friendly."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out. It could be that the cloud Orchestrator doesn't send the trigger to the runner systems to start the process because of small internet fluctuation. Sometimes, we find that the processes are killing the execution themselves and going into a halt state without any errors in the program. So, we do see some reliability issues, but these happen once in 20 or 30 instances. They are not on a regular basis. However, when that happens, it does create panic, and we have to immediately rectify it. If they can focus on that, it would be good."
"It could improve the service by resolving the bugs and providing the fixes as soon as possible."
"I really wish that UiPath would have moderators in their forums who are more active. There are a lot of questions that go unanswered, and that is a shame."
"There are a lot of things that can be done to the product to make it better but they are minor and the product continues to improve with every release."
"We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that."
"We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table."
"UiPath should focus more on recommendations of process automation based on ERP Applications like Oracle, SAP etc. They should also provide a list of possible RPA cases as per departments, processes and based on various industry domains."
"You can't write small snippets of code. If you want to do a single code snippet, this is not available by default."
NICE Robotic Automation is ranked 21st in Robotic Process Automation (RPA) with 7 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 763 reviews. NICE Robotic Automation is rated 7.6, while UiPath is rated 8.8. The top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate, whereas UiPath is most compared with Microsoft Power Automate, Blue Prism, Automation Anywhere (AA), Robocorp and Pega Robotic Process Automation. See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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