We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can install it on mobile phones, making it feasible to manage productivity."
"The product is easy to use and has good responsiveness."
"The ability to structure data is one of the most essential functions of Notion."
"I like the high level of customization in Notion."
"The initial setup is easy."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"Notion is a great tool for note-keeping and note-sharing."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It is a scalable solution."
"It's very convenient to use."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"There could be an automation feature included in the product."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"There could be an automation feature included in the product."
"One area for improvement in the solution is the absence of integrated charts."
"Notion's UI could be better."
"The product could be integrated with external platforms."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"Notion's UI needs improvement."
"It needs to improve in terms of its flexibility, price, and installation."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"The dashboard could be better."
"The support team is time-consuming, and they don't find the answer to our problem."
"The price of the solution should be reduced."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"You couldn't give administrative access to new hires."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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