We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The ease of customization is valuable."
"The solution is quite stable."
"The conversion of opportunities and leads to accounts is one of the most valuable features."
"I have found the list creation and dashboard customization features valuable."
"It is a very flexible solution."
"There is a good community of developers for the platform."
"Commerce Cloud's best features include sales service and cloud marketing."
"Shopify can be used without any coding knowledge."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"It has a brilliant inventory system to help you manage your store."
"For the initial setup phase, many online tutorials are available, making the process easy."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"The most valuable feature is its strong SEO capabilities."
"In terms of application performance, it could be a bit quicker."
"The performance of the solution has room for improvement. We sometimes experience some delays."
"Salesforce's technical support is not as good as Elastic Path."
"It is similar to ATG, but some features can be exchanged between the 2."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"There is space to have better communication with other kinds of platforms."
"Pricing is a disadvantage because it is expensive."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"The order processing and saving of the changes for the product should have automatic functioning."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"Many of our clients complain because it's costly and not an open-source."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 27 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 7.8, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "User-friendly UI, stable, and scalable". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, Zoho Commerce and Fabric Commerce Platform. See our Salesforce Commerce Cloud vs. Shopify report.
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