We performed a comparison between Salesforce Community Cloud and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Community Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"It's a very stable tool, very powerful."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"We rarely had issues with Zendesk."
"It is a scalable solution."
"The stability has been very good."
"The initial setup is simple and straightforward."
"The product offers very good management. It has a great ability to assign tickets based on content."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"You couldn't give administrative access to new hires."
"The dashboard could be better."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The solution could integrate better with QR codes from some websites such as Facebook."
"The price of the solution should be reduced."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
Salesforce Community Cloud is ranked 1st in Community Platforms with 2 reviews while Zendesk is ranked 2nd in Community Platforms with 57 reviews. Salesforce Community Cloud is rated 9.0, while Zendesk is rated 8.2. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Salesforce Community Cloud is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Salesforce Community Cloud vs. Zendesk report.
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