We compared Zerto and Veeam Backup & Replication based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Veeam is commended for its dependability, flexibility, and user-friendly interface. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication. Veeam Backup & Replication would benefit from improved integration with different technologies as well as simplified implementation and troubleshooting processes.
Service and Support: Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved. Veeam's support is generally viewed as helpful, responsive, and knowledgeable, but a few customers have reported slow response times and a lack of expertise in certain areas.
Ease of Deployment: The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions. Veeam’s setup is commonly seen as uncomplicated, but there may be a slight learning curve.
Pricing: Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost. Some users find Veeam Backup & Replication to be affordable, while others deem it expensive.
ROI: Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow. Veeam offers a budget-friendly solution, quick implementation, and strong protection for client data centers.
Comparison Results: Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better. Veeam Backup & Replication is considered a dependable, flexible solution. However, some users had issues with implementation and integration.
"It is way easier to take backup with Veeam Backup & Replication than the regular ones."
"The interface is very user-friendly."
"Simple and stable."
"WAN Accelerator helps tremendously with replicating our data because we have a large chunk of data that gets replicated between our two facilities."
"The solution just works consistently. I never have issues with it."
"I like Veeam a lot because it solves problems, is stable, and runs very well."
"The most important part is that you actually know you have a backup of the whole virtual server."
"Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
"The recovery was pretty seamless. It took about a minute for it to kick over when we did our testing. So, it wasn't a long downtime."
"Its ease of use is valuable. You do not have to do much to install Zerto or implement Zerto on the infrastructure. It is not very complicated."
"We are doing continuous data protection. It works flawlessly. Our recovery points are measured in seconds. We have all these "baby snapshots" throughout the course of the day, so we can roll a VM back to any point in time, spin it up, and away we go. We're actively using that. It works great."
"In terms of the most valuable features, having the failover tests where you can see where your actual RTO and RPO would be is really nice, especially for the management level. I really liked the ease of when I need to do a file or folder restore off the cuff. Usually, it takes me less than five minutes to do it, including the mounting of the actual image. That was one thing with Unitrends, it was a similar process but if that backup had aged off of the system, then you had to go to the archive and you find the right disks, load them in, and then actually mount the image."
"The most valuable feature of this solution is the live migration."
"The second feature that sold us was the sub-second RPO. One of the things that made Zerto's product stand out from some of the more traditional solutions four years ago was its ability to maintain sub-second RPO over a group of machines, and that group of machines could be spread over multiple storage hardware."
"We are moving to a new data center. There are several VMs that we have to move over there that have RDM disks or SQL clusters. Those are the hardest things to move at this point in time, but now that I have the setup and it is ready to go, all we have to do is just flip the switch and get everything over where they are supposed to be. It is going to be a lifesaver for me. It will save me a whole lot of time in putting things back together."
"We've never had any major headaches with the virtual-protection groups. They seem to work exactly as they should. If there's ever an issue with replication, we know right away, so it's all been very reliable."
"We would like to have the ability to perform more things on the web interface. The heavy client is still needed to perform advanced tasks."
"They need a better solution for backend storage."
"We would like to see support for some additional storage systems."
"They need to address the confusing recovery dialogue."
"It would be ideal if users could know that their data is backed up and have some security functionality where you can actually use the backup to spin up a new cluster and take it from there."
"The cloud backups from Veeam Backup Replication have not been good. Addiotnaally, the backups of Office 365 and the overall performance can always be improved."
"Physical backup is always where room for improvement could be but Veeam has always stated they are not going in that direction."
"Even though the speed has improved over the years, I think that there are some instances where it still takes a while."
"The overall management plan could improve. If something happens with the VM on the vSphere side, the error codes are pretty weak. If there was a way to click on something within the UI that takes us to a support page or article, that would be very beneficial."
"One improvement that could make it easier would be to have an easier way to track journal usage and a little bit more training around journal sizing. I've done all the training and the journal is still a gray area. There is confusion surrounding how it's billed and how we should bill clients. It would be easier if it had billing suggestions or billing best practices for our clients to make sure that we're not leaving money on the table."
"Adding or changing VPGs (Virtual Protection Groups) may require restarting replication."
"If I have to reboot a virtual machine host, I have issues with Zerto catching up afterward. That's about the only thing I would say needs improvement. Sometimes, when I have to do maintenance, Zerto takes a little bit to catch up. That's understandable."
"If we have multiple VMs in a VPG (Virtual Protected Group) and one VM is hung for DR, it holds things up. The only alternative is to create multiple VPGs. It would be nice to have one VPG where, if one VM is failing, it does not impact the overall process."
"This solution could be improved by being more cloud agnostic."
"Zerto requires these thick provision walls for virtual machines that are always running."
"Recently, they started forcing everybody to use a Linux-based appliance for their z/VMs. That appliance has been extremely touchy and, in some cases, problematic."
Veeam Backup & Replication is ranked 1st in Disaster Recovery (DR) Software with 329 reviews while Zerto is ranked 2nd in Disaster Recovery (DR) Software with 236 reviews. Veeam Backup & Replication is rated 8.6, while Zerto is rated 9.0. The top reviewer of Veeam Backup & Replication writes "Beneficial pricing model, user friendly interface, and many free features". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veeam Backup & Replication is most compared with Acronis Cyber Protect, Azure Backup, Rubrik, Veritas NetBackup and NAKIVO Backup & Replication, whereas Zerto is most compared with VMware SRM, Rubrik, Commvault Cloud, Dell RecoverPoint for Virtual Machines and VMware Cloud Disaster Recovery. See our Veeam Backup & Replication vs. Zerto report.
See our list of best Disaster Recovery (DR) Software vendors, best Backup and Recovery vendors, and best Cloud Backup vendors.
We monitor all Disaster Recovery (DR) Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
