We performed a comparison between Alibaba Cloud and Amazon AWS based on real PeerSpot user reviews.
Find out in this report how the two Infrastructure as a Service Clouds (IaaS) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation is easy."
"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"It's easy to use, cheaper than other solutions, and more secure."
"It is easy to set up."
"It is a scalable product. So, scaling up or scaling down is possible."
"I rate Alibaba Cloud's scalability an eight out of ten."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us."
"The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement."
"I like the storage, all the codes like Lambda and Amazon EMR."
"One of the features offered is scalability on demand."
"Serverless computing: This can be more cost-efficient just regarding computing resources than renting or purchasing a fixed quantity of servers, which involves periods of underutilization or nonuse."
"The product is highly scalable."
"I like many features, like the recently released useful analytics features. There are many from the data analytics or database side."
"It streamlines tasks like table creation and data loading into Redshift, making the process more efficient and manageable."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"It is not robust."
"Alibaba Cloud's initial setup is somewhat complex."
"Alibaba Cloud needs to increase availability in Thailand."
"When I try to enter the multi-cloud, they provide very poor support. Support is a concern with Amazon."
"Like anything, Amazon AWS has room for improvement, but it's not bad."
"In terms of technical features, I don't see anything missing. The only two points in favor of other providers are the price and local support. The main problem that we see here in Brazil is the price. It is much more expensive than any other cloud provider. Their local support can also be better. We get more support from some of the other providers here in Brazil as compared to AWS."
"If Amazon AWS can offer more self-paced learning tools, on their website, on CBT, it'll be easier for more people to familiarize themselves with their service. Especially when they are delivering new services from time to time. Educational tools that can help users familiarize themselves with their service. It would be great."
"The web console of AWS is not so user-friendly."
"The technical support should be better than what is on offer right now."
"They have a low code platform, but it is for intervention."
"Amazon AWS is a very poor product for students. Microsoft Azure is a better solution."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 16 reviews while Amazon AWS is ranked 2nd in Infrastructure as a Service Clouds (IaaS) with 250 reviews. Alibaba Cloud is rated 7.4, while Amazon AWS is rated 8.4. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Amazon AWS writes "Reliable with good security but is difficult to set up". Alibaba Cloud is most compared with Microsoft Azure, Google Cloud, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Amazon AWS is most compared with Linode, OpenShift, Microsoft Azure, SAP Cloud Platform and Equinix Metal. See our Alibaba Cloud vs. Amazon AWS report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
We monitor all Infrastructure as a Service Clouds (IaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.