We compared Auvik and Datadog across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. While many users spoke highly of Datadog’s support team, others reported slow support responses, especially in the Asia-Pacific region.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said Datadog saved them time and improved visibility into security blind spots.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews.
"We can manage the entire system across the network and troubleshoot the pain points."
"It does provide very useful metrics, and it has improved a large portion of our day-to-day operations."
"Topography mapping is incredibly useful, especially when it's functioning properly."
"The solution allows us to spend less time on setup and maintenance and less time on issue resolution."
"The cloud monitoring portion of Auvik that provides visibility into each piece of my infrastructure is the most valuable feature."
"It's all intuitive and straightforward. The out-of-the-box alerts provided everything I needed, but I've made a couple of additional alerts. You can schedule maintenance windows in Auvik, and the solution won't send any alerts during that time."
"Monitoring is probably the most active thing Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem."
"It is useful for configuration management and automated backup. It is one of my favorite features because it is low-hanging fruit, and it is easy to accomplish, but on a network where we've got infrastructure devices in hundreds, it is an arduous task to keep on top of. Auvik does it all automatically, so that's probably one of my favorites because it is important, and it just does it automatically. I don't even have to think about it."
"The most valuable features for me are network monitoring and alerting."
"The solution has helped our organization with custom events to track specific cases."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"The most valuable features are logging, the extensive set of integrations, and easy jumpstart."
"The integration and configuration are incredibly simple. The SaaS offering is remarkably easy to set up, especially if you're coming from a Graphite environment or anything that uses a StatsD."
"The flexibility to create notebooks and dashboards and fully customize them gives us a lot of power to track the exact services and endpoints we are working on."
"Straightforward to integrate and automate."
"It brings in observability, monitoring, and alerting capabilities - all of which we need to operate at scale."
"Datadog dashboards are pretty great."
"The Wi-Fi side needs improvement."
"The automation side needs improvement... A really important one was about a SonicWall firewall that needs to be rebooted every single month. You can do that in the SonicWall GUI, but you can't do it in Auvik. Hundreds of people have endorsed the idea of having an automated command line interface command run on any device that supports it."
"I would like a Power BI-style dashboard that you could show to a non-technical person with metrics like the number of devices accessing wireless, the amount of internet, total issues resolved each month, etc."
"Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great."
"I want to see improvement around backups; we had a case where we created a ticket for online support, and they were able to set up backups for one of our devices, but they were unwilling to do the same backup script with a different device. The script uses the same code, just a different model number, and the engineers weren't willing to add it to the other model."
"I wish there was a way to reduce the cost somehow."
"Although the network topology is excellent, it has a hard time picking up some devices on the network. A device might not be fully supported, or Auvik is unable to pull all the information from it."
"When mapping complex network architectures or nonstandard things, the map doesn't always accurately reflect reality. Sometimes the interface is pretty sluggish. It's much worse if the customer environment is relatively large and complex. But even if you split a site that's large into a couple of multi-sites, The performance is still a bit slow sometimes."
"The price shouldn't be an issue for a larger organization, but a smaller organization or an MSP might struggle because the billing is per device. You're paying for your firewalls and devices that appear on the network. If you have a smaller organization with an extensive network, your revenue won't be able to support that cost. That's probably the biggest downside for me."
"The installation is easy for me. However, if you are new to this solution it might not be so easy."
"I would like the tooling to have better integration in Slack, specifically sending out reminders to the relevant people to take breaks, do a retrospective, and specify with emojis which messages to log."
"They need to implement template variables into the message response body."
"Auto instrumentation on tracing has not been very easy to find in the documentation."
"Graph filters for logs need to be set manually which works well for JSON but not for unstructured logs."
"The logging could be improved in the future."
"The sheer amount of products that are included can be overwhelming."
"The solution needs to integrate AI tools."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in Network Monitoring Software with 137 reviews while Datadog is ranked 2nd in Network Monitoring Software with 137 reviews. Auvik Network Management (ANM) is rated 8.8, while Datadog is rated 8.6. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, SolarWinds NPM, Zabbix and SolarWinds NetFlow Traffic Analyzer, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Auvik Network Management (ANM) vs. Datadog report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
