We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The solution is scalable."
"I like the one-way hash, as well as the ability to store it in the cloud and access it from anywhere."
"What I like best about this product is the interface."
"Provides us with the ability to control access [to secrets] by groups."
"I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward."
"The surveillance is most valuable."
"The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Although the learning curve is steep, the product is well-documented."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous."
"It is expensive compared to other solutions in this category and for what it does."
"We find the documentation hard to understand."
"It would be better if they had a Linux version of the secret server."
"I'd prefer a better commercial model that includes partners and options for consulting around it. Where I've worked with my customers, we've only been able to use their professional services, and that has been a risk and constraint."
"Having more detailed reporting would improve this solution."
"This product is excellent in every way except minor details in handling extremely large environments."
"The tool should integrate additional features like OCR."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "You can connect to a system without end-user interaction. ". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
See our list of best Privileged Access Management (PAM) vendors.
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