We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Solution has a good UI."
"We are able to be more effectively connected to computers and servers all over the world."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I give the stability a nine out of ten."
"I like that it works. In most cases, it's predictable. You know what you get."
"The tool shares computer resources perfectly."
"Things can be made easier if someone is not with us or at a long distance since we can connect easily with those people. So, it's easy for us to use such features."
"The solution works well as a remote desktop."
"The most valuable features are availability and security."
"Good screen draw feature and ability to use two monitors."
"The most valuable feature is the remote application access."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"The possibility to integrate a chatbot would take this product to the next level."
"In the next release, I would like remote access to Chrome included."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"It could be more user-friendly."
"Sometimes difficult to set up without the requirement for login credentials each time."
"The product is not very scalable."
"It could be made simpler from a management perspective."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "You can connect to a system without end-user interaction. ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and ConnectWise ScreenConnect, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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