We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"BMC Helix Discovery is very intuitive."
"It is a stable solution. The stability is okay."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC provides great support. As managed service support, they are gold."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"The product has excellent support for remote and hybrid environments."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution is extremely user-friendly."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It includes features for automation, such as smart reporting capabilities."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"There are certain limitations in the mapping feature of the solution."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"We would like updates more often."
"It would be nice to see more updates to the solution."
"The solution is definitely useful."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"There are issues from a product functionality perspective."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The tool is very old."
"Continuous improvement is recommended."
"The UI is quite outdated."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.