We performed a comparison between BMC Helix Discovery and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."BMC Helix Discovery is very intuitive."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The solution is very stable and powerful."
"The solution is definitely useful."
"Accuracy and clarity are vastly improved for the service lines."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"A valuable feature concerns the ability to integrate with different solutions."
"The most valuable feature is the automated service mapping."
"I like that it's always up and running."
"It provides internal clients with greater transparency about their projects and deliverables."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"Good stable and scalable solution."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"The subsequent chain of tasks, I believe, is valuable."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"We would like updates more often."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"The monitoring tools could be more stable."
"The product is not fully automated."
"The license model could be more flexible and cheaper pricing."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"An area that can be improved is the IoT."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Needs additional software titles and easier normalization."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"ServiceNow's mobile app should be seamless and it is not right now."
"They could improve license management, particularly when integrating different applications or toolsets."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 22 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. BMC Helix Discovery is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Helix Discovery is most compared with Device42, BMC Remedy , ServiceNow Discovery, Qualys VMDR and Lansweeper, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and OutSystems. See our BMC Helix Discovery vs. ServiceNow report.
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