We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has a good peer sharing module."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The product has excellent support for remote and hybrid environments."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"The solution helps us manage, escalate, and solve incidents."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The desktop technicians face some challenges with the solution."
"Could be more user friendly for admins to manage."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"There are issues from a product functionality perspective."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The solution must be flexible."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. BMC Remedy is rated 8.0, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Symantec Asset Management Suite is most compared with .
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