We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Event Management is outstanding; still is the most interesting part of the product."
"It is a stable solution."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The tool is flexible enough to be customized based on customer requirements."
"BMC TrueSight Operations Management is easily scalable."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I like the solution due to the fact that it's scalable."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The solution's support service could be better."
"The solution is a little obsolete."
"The solution is overly complex."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"More modules for less popular applications and better documentation."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The setup and deployment could be simplified, and the pricing could improve."
"The initial setup phase was hard and could be made easier."
"I would like more manual issues to have automated report-facing options."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pricing is high."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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