We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Email integration is easy."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"The various integrations have made it easier for us to focus on keeping our information in one place so that we're not spending time (wasting time) trying to find information in different places online."
"We can remove, add, and modify a project or task charter easily."
"All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com."
"I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need."
"Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies."
"Shareable boards with external partners and a couple of automations are valuable. I also like the simplicity or the clarity of the platform, and how it's a one-stop shop for everything rather than having multiple spreadsheets and folders."
"When you have a tool that anybody can use from all devices, it spares some time so that you could do and handle way more things."
"You can create a group of tasks and can write down sub-tasks under each task."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The solution needs to improve the user experience and leads capture."
"It lacks customizability for complex and larger use cases."
"We can use only one domain in the basic package."
"The price of this solution could be improved as well as the reporting functionality."
"It would be great to be able to pull an activity report."
"Monday, the service, can be improved with even greater integration and configuration."
"When replying to colleagues, it would be useful to see the formatting options (bold, bullets, etc.)."
"The only issue we have now is that Monday sometimes crashes and does not recognize a change we make."
"The web page can be a bit buggy at times, especially after I switch to a different tab and then come back to the Monday site after leaving it idle for a few minutes."
"They should make it possible in the inbox to select all inbox updates and mark them as read."
"There are no missing features that I can think of."
"The speed of the loading process should be better."
Freshsales is ranked 34th in CRM with 6 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.6, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Email integration is easy, but we can use only one domain in the basic package". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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