We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The analytics view is very powerful with Gantt charts and multiple chart visualizations."
"The most valuable tools are the search function, automated email reminders, and the ability to track changes through the activity log."
"The features that I have found most valuable include the dashboards, forms, and item and task tracking."
"The ability to attach files to boards and truly make it collaborative is the most important aspect of the solution."
"The automations are fantastic for rewarding progress."
"I especially like the dashboards where you can combine info from different boards into one."
"The date, timeline, and task management features are great."
"I like planning out steps within an item with dates."
"Zoho CRM is very simple and easy to use."
"I think the whole pipeline tracking is most useful for us."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"There are many features that capture customer data."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The product is customizable."
"I struggle to use the mobile version of Monday.com."
"Having more integrations for different specialties that use Monday would be great."
"Subitems could be reworked a little so that they’re more helpful."
"The Graphic User Interface (GUI) needs improvement."
"In recent months, Monday.com has been down about once a week."
"Automation is often glitchy for us. Maybe we have too many automations set up?"
"Monday is one of the more expensive tools available."
"I would like to see is to have a brief explanation of what a certain function does."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"I would like to see more integrations and customization options in the next release."
"We would like to always email users as soon as any new features are launched."
"Some of our clients could not develop their requirements using the product."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"Certain functions have occasional performance issues."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"I have issues with the tool's scalability."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Microsoft Project and Odoo, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.