We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allowed the development team to concentrate on the client’s requirements instead."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Ability to scan barcodes and a great search feature."
"We value all the features. Previously, we used Jenkins for similar purposes, but Microsoft Projects works fine. We're looking to improve integration with different clusters on production and automate various aspects of software development. This includes integration for alerting, monitoring, and pricing purposes, among other things."
"In my experience, this solution is one of the best for the waterfall management model."
"I especially like the reporting tools, which are visual tools and offer visual reports."
"The project tracking, resource utilization and the cost are the most beneficial aspects of this solution."
"It is very stable. I haven't had any kind of issues with it. It is also very scalable."
"The product's initial setup phase is easy."
"We use Microsoft Project for its timeline and task management capabilities. The primary advantage is the easy application of tasks in sequence, confirming dependencies, and establishing relationships between tasks. It simplifies handling conditions, significant dates, and dependencies between various tasks."
"It is easy to use and pretty intuitive. User interfaces have stayed the same for the most part for the last 20 years. So, there is a familiarity."
"The chat portal is not that great."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"Their analytics need improvement."
"The round robin ticketing feature that they have is not ideal."
"The analytics could be better."
"Freshservice could improve the integration with Microsoft Outlook."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"In the next release, Microsoft should include cross-project integration."
"If Project had a better mechanism to allow those who are not the project manager to see their own work tasks, that would be of help or of value to us."
"I would like to see the inclusion of multi-currency support."
"What could have been better is the integration with Office 365 so that if you're discussing a project on Teams or there's an email related to the project, it can be tagged to the project in Microsoft Project. That functionality is currently not there."
"In a future update, the system should be more inclusive and open to everyone, not just limited to one organization. For example, there may be instances where we want to bring in a guest from outside our organization and integrate them into our project. It would be beneficial if the system was more accessible and easy to integrate with other projects. Additionally, it would be great if there was a way to receive notifications, regardless of whether they come from a Gmail domain or another domain, to keep us informed of any incoming tasks."
"Project is not easy to scale. It isn't a cloud-based solution where everybody can utilize it at the same time without version issues when you save your file. We use it at the enterprise level, but you have to share the files to others within your organization through Teams or SharePoint. One improvement would be to transition to cloud-based functionality. However, that might limit the functionality in other ways."
"Microsoft Project could improve the dates. Sometimes the dates are not aligned. This occurs even when you auto-schedule the dates. We have to go and define the schedule daily this should more easily accessible."
"The solution's interface seems to be an outdated one. So, I would like its interface to be improved."
Freshservice is ranked 9th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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