We performed a comparison between Freshservice and monday.com based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Freshservice's best feature is its user-friendliness."
"The solution has been stable."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"There is a nice user interface."
"The structure it has, the sites, the boards, and how easily you can transfer information from one place to the other is great."
"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."
"The newest feature of "My Work" is my favorite."
"Monday.com is effortless to use. You can customize it to adapt to your needs and work style. The product is beautiful and intuitive, which makes the work enjoyable."
"It has helped us be super creative with how we divide our boards between departments."
"We use the status column quite frequently and the search bar to easily find specific customers and orders."
"Automation is great."
"Being able to see everything at a glance and check task status, is wonderful."
"Freshservice could improve the integration with Microsoft Outlook."
"It's hard to interact directly with the users themselves."
"I am not too happy with the page layout or screen layout since it always looks messy."
"A chat bot needs to be added to the portal."
"Freshservice could improve the delegation and workflow management features."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"We'd like better integration with other products."
"Automation is often glitchy for us. Maybe we have too many automations set up?"
"We'd like integration with SharePoint so that it becomes easier to find and share files stored in SharePoint."
"I struggle to use the mobile version of Monday.com."
"I'm not such a fan of the infinite scroll to the right."
"The tool is beneficial for some businesses yet prohibitively expensive for others."
"The new Apple Mac Book Pro lineup was launched more than two years ago and still, this platform is not compatible with the Mac App."
"The product can be improved by allowing for some sort of autonomous deadline creation."
"Load time and glitches do occur on the site."
Freshservice is ranked 10th in Project Management Software with 29 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Freshservice is rated 8.0, while monday.com is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and HaloITSM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Freshsales. See our Freshservice vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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