We performed a comparison between Gusto and UKG based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I appreciated the templates that they offered for new hires and onboarding."
"It is much easier to use and the customer service is better than our previous solution."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
"The product's most valuable feature is the ability to establish connectivity between the front and the back end, particularly the single point of data entry, to minimize mistakes."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"UKG could be a little more flexible in some areas."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"The product's integration features need improvement."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"The platform's features need enhancement while being used as a recruiting tool."
Gusto is ranked 14th in Benefits Administration with 3 reviews while UKG is ranked 6th in Benefits Administration with 121 reviews. Gusto is rated 7.0, while UKG is rated 8.0. The top reviewer of Gusto writes "Simple to use solution that offers a lot; gives employees the option to get cash advances". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". Gusto is most compared with Sequoia People Platform and Namely, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, SAP HCM and Dayforce HCM. See our Gusto vs. UKG report.
See our list of best Benefits Administration vendors and best Talent Management vendors.
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