We performed a comparison between Ixia Hawkeye and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."
"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."
"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"Our customer was happiest with the price of this product."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The solution is very capable and user friendly."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I like the tool's discovery feature."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Improvements in network performance are essential."
"The customization of tests and even the results can be improved."
"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."
"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The solution’s licensing cost could be improved."
"If you are new to using the solution, you will find the setup complex."
"There is room for improvement in the stability of ServiceNow."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
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Ixia Hawkeye is ranked 46th in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Ixia Hawkeye is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Ixia Hawkeye writes "A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Ixia Hawkeye is most compared with ThousandEyes, NETSCOUT nGeniusONE, Gigamon Deep Observability Pipeline and SolarWinds NPM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Ixia Hawkeye vs. ServiceNow IT Operations Management report.
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