We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"You don't have to be a network engineer to use it."
"There are some whitelist blacklist capabilities in the MX dashboard, which is very helpful."
"We have found the client dashboard to be very simple to use, especially in our Meraki environment."
"We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it allows for easy suite configuration. We can handle everything on there when there's a policy or any other requirement."
"We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that."
"It's a simple, functional solution."
"The feature I find most valuable is the single pane of glass where you can configure a monitor view, all from one dashboard. For example, on the wireless side, you can configure it under the configuration panel, and then view statistics like location analytics, user analytics, etc."
"It's a scalable solution."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable feature is the ability to manage the application flow."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The product allows the developer to see the actual problems in the applications."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The Wi-Fi side needs improvement."
"There needs to be more improvement on the device-connected interface."
"I think this product could be improved with a CLI for more directives."
"You can't really clone or replicate a device, that sort of feature would be useful. You can clone the site but you cannot clone the device."
"Meraki Dashboard could improve the user interface by making it more user-friendly. The configuring can at times be difficult."
"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."
"I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
"What needs improvement in Meraki Dashboard is its configuration. It'll also be better if the tool has more functionality, and that is what I'd like to see in its next release."
"There is a bit of a problem when you try to log in and you don't have a fixed IP address. If you're granting access, you need to log in by using the IP address. If your administrator's IP address is not a fixed IP address and it has changed, you might need to update the changed IP address in the interface. For this, you need to log in to the interface to update the IP address. This issue might not have so much to do with Meraki interface."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The solution must provide better support for Azure Web Apps service."
"It is very difficult to award the service level cycles at an endpoint level."
"The connectivity between legacy and newer cloud applications is not great."
"The deployment process could be improved."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with Cisco DNA Center, SolarWinds NPM, ThousandEyes, Mist AI and Cloud and Zabbix, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Meraki Dashboard vs. New Relic report.
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