We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It allows the restriction of privileges and control of users."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"The most valuable feature is application monitoring."
"It has helped us maintain a much higher uptime than we had previously."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
"I like its lightweight configuration functions."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"Prometheus is a great solution for monitoring."
"The product's initial setup phase is very easy."
"The sky is the limit because the solution is a flexible open box that can be used vastly to do anything you need to monitor applications."
"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The solution must provide better support for Azure Web Apps service."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The connectivity between legacy and newer cloud applications is not great."
"There were some settings we had issues with."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution needs to have staging."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"The interface is not particularly user-friendly and that could be improved."
"There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."
"The product must improve its documentation."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"The alert functionality is kind of lackluster."
"Prometheus requires improvement on the query side."
"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
"Lacks the ability to clusterize."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
