We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"With the SCCM inventory, we found a lot of rogue applications. We were able to identify them, find out who was running them, and either put them on our application list or remove them."
"It is a good choice for deployment that performs very well."
"Microsoft Configuration Manager gives different tools in one solution."
"This has made the management of our environment easier."
"Microsoft Configuration Manager is integrated with other Microsoft products."
"This solution captures all the devices in our infrastructure."
"Valuable features include configurations enforcement, compliance data gathering, and deployment of a standardized OS."
"Stability-wise, I feel it is a good product."
"The biggest advantage of ServiceNow is the value that it brings."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"It has been stable since deployment."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The product provides great scalability features."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."
"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
"Could do with some cosmetic improvements on the user interface."
"As far as load balancing across, they don't have that support yet, so that you can actually build multiple primaries and have it load balance across. They don't have any of that functionality yet. That would be a nice feature, to scale that way."
"The solution can be improved by speeding up the synchronizing of the policies on the devices."
"The database should be made to be more stable and robust, but not so much the configuration."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"The cost of the product can be improved."
"In spite of us being a premier customer we find the support unsatisfactory."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"It creates quite a bit of duplication, so that needs to be fixed."
"The solution is too high priced."
"Without improvement in the patters, applications can't be discovered"
"The solution should improve the classes of discovery assets to disregard more junk data."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 39 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.2. The top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and BMC Client Management, whereas ServiceNow Discovery is most compared with Tanium, Lansweeper, ScienceLogic, SolarWinds Server and Application Monitor and AWS Cloud Map. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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