We performed a comparison between ServiceNow Discovery and Tanium based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stability-wise, I feel it is a good product."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"ServiceNow Discovery works better than other products I've used."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"It is a stable solution...The initial setup of the product is straightforward."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"I would say Tanium is the best tool for vulnerability management."
"The security features are very valuable."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"Tanium’s linear-chain architecture is valuable."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"I like the tool's incident response and security patching."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Technical support has not been helpful when we have come across problems."
"It's an expensive platform."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"They can expand on the plugins for some of the other tools."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"Tanium’s scalability could be improved."
"The reporting could be improved."
"The most painful thing is the interface. It's a bit unclear sometimes."
"We had some issues with the solution's OS upgrade."
"The solution needs to improve the reporting and tracking capabilities."
"They could improve the UI."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 39 reviews while Tanium is ranked 10th in Server Monitoring with 15 reviews. ServiceNow Discovery is rated 8.2, while Tanium is rated 7.4. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ServiceNow Discovery is most compared with Microsoft Configuration Manager, Lansweeper, ScienceLogic, SolarWinds Server and Application Monitor and AWS Cloud Map, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and Tenable Security Center. See our ServiceNow Discovery vs. Tanium report.
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