We compared Monday.com and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Customers say Fusion Service is expensive. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"Performance has been good. Stability has been good."
"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."
"Having visibility of all projects and every team member's workload has been invaluable."
"It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks."
"Being able to see your own personal specific projects makes it that much more accessible a program and is great for work productivity."
"With the work boards easy to convert to Gantt charts, valuable time is saved when preparing for project meetings."
"The ability to track dates and times we need cases to be completed has been of great use to my firm."
"monday.com is an excellent tool to follow your project timeline to see where you are and where you want to go. It's super flexible. Thanks to all the automation, you can do practically anything with monday.com."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Service Cloud could improve the integration for older platforms."
"Everything is managed by Oracle, so they have security in place."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"Oracle Fusion Service offers good efficiency."
"The solution changes the way clients work to make it easier and faster."
"We would like to have less downtime as it happens now and then!"
"I have never not found a feature I want."
"Alongside the integrations, a Mailchimp one would help to add tags directly from Monday to the Mailchimp account."
"Speed and reliability need to be better."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
"The tool is beneficial for some businesses yet prohibitively expensive for others."
"Managing project status and product development may be quite difficult unless you have a project manager."
"The solution has dashboards, however, you have a limited amount. You may only get ten when you need closer to 30. We often need to create many boards. For example, we might need one board per customer. If we have more than ten customers, we run out of boards available. I'm not sure if you can pay more in order to get more or if it's just a design limitation. It's unclear. In any case, they should be more generous."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The solution’s reporting could be improved."
"The product's option to upload payroll data doesn't work seamlessly."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"Oracle Service Cloud could improve the integration for older platforms."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The UI experience needs refinement to enhance user-friendliness."
"Lacks the ability to deploy custom code for customization."
monday.com is ranked 3rd in CRM with 223 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. monday.com is rated 9.4, while Oracle Fusion Service is rated 8.6. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Odoo, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud. See our Oracle Fusion Service vs. monday.com report.
See our list of best CRM vendors, best Marketing Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.