We performed a comparison between Bitrix24 and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is user-friendly."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"I am impressed with the solution's ability to customize workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The data interpretation feature in Bitrix24 is good."
"The solution has an efficient notification feature."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
"Zoho CRM integrates easily with customer service workflows."
"Its initial setup process for the cloud-based version is straightforward."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM's best feature is its reporting."
"I think the whole pipeline tracking is most useful for us."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"It would be great if colleagues could get alerts via email when they are assigned something."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"I would like to see improvements with Bitrix24's marketing automation."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The client interface is not very user-friendly."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution's open channel and contact center could be improved."
"There are some bugs in the mobile system."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"The mobile application is a little complicated and could be simplified."
"Zoho could be more user friendly by improving the UI of the interface."
"Some of our clients could not develop their requirements using the product."
Bitrix24 is ranked 10th in CRM with 18 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Bitrix24 is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Bitrix24 is most compared with Asana, Microsoft Dynamics CRM, Odoo, ClickUp and HubSpot CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Bitrix24 vs. Zoho CRM report.
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