We compared Nagios XI and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Some Nagios XI customers complained about the lack of chat or phone support options. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios XI’s pricing is considered reasonable and transparent, with no extra charges. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The ability to set up templates and groups of checks, as well as customize the checks themselves."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"This is a very good solution and it is simple to use, for any company."
"The most valuable feature is the monitoring of processes."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping."
"Nagios XI is a simple monitoring tool with performance management."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"It has helped us maintain a much higher uptime than we had previously."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The stability of New Relic APM is very good."
"The solution offers good documentation."
"The initial setup is straightforward. It is easy to track and easy to follow."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"It has prevented failures from occurring in our production environment."
"The Wi-Fi side needs improvement."
"It can be quite difficult to know which drivers and agents to use when setting up."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The reporting structure could be more streamlined."
"The Configuration Wizard needs improvement, because not all vendors are present."
"Nagios XI can improve network and hardware monitoring, these parameters should be simplified to allow usage for monitoring. Additionally, if there was automatic reporting it would be helpful."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The connectivity between legacy and newer cloud applications is not great."
"The price could improve."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
Nagios XI is ranked 8th in Network Monitoring Software with 54 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Nagios XI is rated 8.2, while New Relic is rated 8.6. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Nagios XI vs. New Relic report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
