We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"It is a software solution as a service, so I don't have to manage it on-premise."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The simplicity of the dashboard is very good."
"We detect issues using dashboards that we built on New Relic."
"It has prevented failures from occurring in our production environment."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The versatility of the solution is its most valuable feature."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"It's fairly easy to set up."
"The solution is very easy to use."
"The authentication overall - including to the VPN and LAN - is excellent."
"ThousandEyes gives companies better visibility."
"The most valuable features are integration and ease of use."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The company provides excellent service."
"The Wi-Fi side needs improvement."
"The price needs improvement."
"The connectivity between legacy and newer cloud applications is not great."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The solution is quite expensive."
"It is very difficult to award the service level cycles at an endpoint level."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"It might be practical to extend monitoring capabilities to include network devices"
"The tool does not provide features for application-level monitoring."
"There is room for improvement in terms of customization and user-friendliness."
"It would be nice if the solution covered other areas like server monitoring."
"ThousandEyes could improve the dashboards by adding more features."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"I would like the product to offer more agility."
"It's an expensive solution."
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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