We performed a comparison between OpenText AppWorks and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"One of the most useful features is the code is customizable, we can make it our own."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"The most valuable aspect of the solution is the various workflows."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"The user interface and the ease of developing the workflow for an application are valuable features."
"It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The crucial missing element is the archival function."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"The integration could improve."
"There is room for improvement in the pricing structure."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."
"The cost of licensing could be improved."
"Its implementation in the public sector was a bit complex."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"There is a scarcity of resources who have worked with this solution before."
"The licensing cost is very high."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 58 reviews. OpenText AppWorks is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". OpenText AppWorks is most compared with Microsoft Power Apps, ServiceNow Now Platform, Appian, OutSystems and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps. See our OpenText AppWorks vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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