We performed a comparison between Oracle Fusion Service and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."The product's most valuable feature is an efficient fusion of finance and HR modules."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"The solution is easy to learn."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The most valuable feature of the solution is that customers can easily understand it."
"The most valuable features are the loops to lookup tables to read the data."
"It is a scalable solution."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"The tech support is highly available and there is plenty of online training available."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"It was very smooth and very seamless to create automations."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"It is really flexible in what it can do."
"The vendor must provide a user-friendly mobile application."
"The product's option to upload payroll data doesn't work seamlessly."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The user experience has to be much better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The solution’s reporting could be improved."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The ease-of-use could be improved."
"You cannot use a two-dimensional array to read the data."
"The way integration classes are created could be improved."
"It's difficult not knowing when alerts will arrive."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"The OCR capabilities of the solution could be improved."
"The development experience needs to be improved."
"The orchestration needs to be better."
More Pega Robotic Process Automation Pricing and Cost Advice →
Oracle Fusion Service is ranked 10th in CRM with 30 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Oracle Fusion Service is rated 8.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.