We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I value most about Pandora FMS is the simplicity of working with it."
"This solution has screens that are easy to understand and provide a wealth of information."
"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
"The network monitoring and configuration within this solution is very good."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"The solution has good dashboards and graphics."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"The scalability of ServiceNow is good."
"Their Event Management is very good."
"You can improve integrations of the operation with the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I like the tool's discovery feature."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"It would be helpful to include the generation of reports for times that the network was out of service."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"The price for Pandora FMS is expensive."
"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The solution’s licensing cost could be improved."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Pandora FMS is ranked 26th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, Wazuh, PRTG Network Monitor, Nagios XI and Centreon, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
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