We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The standard sales and marketing tools that Salesforce provides on the platform are the most valuable."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"Marketing and Sales Lead, Forecasting, Campaign management."
"It has definitely improved how we function."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"This is a development platform that provides us with a strong database and a low code environment."
"The simplicity is great."
"Scalability-wise, it is a very good solution."
"The incident management has been the most useful feature for us."
"The level of automation within the platform is great."
"We have seen a big improvement in the experience that we want to create for our end users."
"The initial setup is very straightforward."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"UI needs to be more intuitive and user friendly."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"It could be maybe a bit more user-intuitive."
"The tool has a lot of limitations."
"The basic reporting system is rather static."
"It's not quick or cheap."
"They should reduce the solution's cost and make it more affordable for buyers."
"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"Bug and defect management are not available in ServiceNow."
"The solution’s AI and NLP features could be improved."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 37 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.2. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Pega BPM. See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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