We compared SCOM and Zabbix based on our user's reviews in several parameters.
Based on the user reviews, SCOM is praised for its monitoring capabilities, ease of use, and seamless integration with Microsoft products. Users report positive experiences with SCOM's customer service, promptness, and efficiency. Meanwhile, Zabbix stands out for its robust performance, customization options, and customer service excellence. Users appreciate Zabbix's ability to monitor various parameters with ease and its user-friendly interface. However, users have suggested improvements in areas such as interface intuitiveness, documentation support, customization options, and integration capabilities.
Features: Based on user feedback, SCOM is praised for its robust monitoring capabilities, real-time alerts, seamless integration with other Microsoft products, and efficient troubleshooting capabilities. On the other hand, Zabbix stands out with its ease of monitoring and tracking various parameters, extensive customization options, and user-friendly dashboards facilitating data management and visualization. Overall, both products offer valuable features but with different strengths and focus areas.
Pricing and ROI: SCOM's setup cost has been found to be manageable and not requiring significant investments, according to user feedback. The licensing is straightforward and flexible, offering convenient usage. On the other hand, Zabbix offers a reasonably priced solution with a straightforward setup process. The licensing model is flexible and accommodating for different business needs., The feedback from users highlights the differences between SCOM and Zabbix in terms of return on investment (ROI). Users express satisfaction with Zabbix's performance, capabilities, and customization options, emphasizing its ability to monitor and analyze network and server performance, detect issues in real-time, and optimize resources for enhanced operational performance.
Room for Improvement: SCOM users have suggested enhancing the interface to be more intuitive, improving reporting capabilities, integrating with other software, and enhancing performance and stability. On the other hand, Zabbix could enhance its user interface, improve documentation for troubleshooting and setup, provide easier customization options, and better integration with external systems.
Deployment and customer support: The reviews for SCOM indicate varying timeframes for deployment and setup, with some users taking three months for deployment and others taking a week for setup. However, one user mentioned taking a week for both deployment and setup. On the other hand, the reviews for Zabbix show some users spending three months on deployment and an additional week on setup, while others required a week for both. It is important to consider the context in which the terms are used., SCOM's customer service and support have received positive remarks, with users describing it as prompt, helpful, and knowledgeable. On the other hand, Zabbix's customer service and support are highly praised and regarded as excellent, with users appreciating their expertise and strong commitment to resolving issues efficiently.
The summary above is based on 34 interviews we conducted recently with SCOM and Zabbix users. To access the review's full transcripts, download our report.
"We can manage the entire system across the network and troubleshoot the pain points."
"Being able to make and customize management packs and send out notifications is very valuable."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"The most valuable feature of SCOM is real-time alerts."
"The solution has improved our overrides and the ability to start services if they're stopped."
"We are able to do problem determination on runaway processes."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"The stability has been great."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"Zabbix is very easy to implement."
"Zabbix is good for discovery."
"It meets my organizational needs. It's pretty easy to use."
"Zabbix is an excellent performance monitoring tool."
"The product is very stable."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"The performance and bandwidth are valuable features."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"The Wi-Fi side needs improvement."
"All of the areas of reporting are very bad and need to be improved."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices."
"On-prem network monitoring is something that could be improved drastically."
"The solution’s initial setup is difficult."
"The interface is a little bit cumbersome and certain actions could be simplified."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"Look and feel."
"The server monitoring could be better."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"The reporting features need improvement, especially detailed inventory reporting. Since it's freeware, reporting may not be a major focus."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."
SCOM is ranked 10th in Network Monitoring Software with 78 reviews while Zabbix is ranked 1st in Network Monitoring Software with 100 reviews. SCOM is rated 7.8, while Zabbix is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". SCOM is most compared with Dynatrace, Datadog, Nagios XI, AppDynamics and ManageEngine OpManager, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Icinga. See our SCOM vs. Zabbix report.
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