We performed a comparison between Serviceaide ChangeGear and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"The solution has very good automation tools."
"There are many expansions available."
"Simplicity of Change Manager."
"Data in reports and dashboards are easily accessible."
"Easy to integrate with third-party applications."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The interface requires an upgrade."
"I do not like the user interface."
"An area for improvement would be the accessibility of downloaded and compressed files."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"Creating service catalog forms could be made easier."
Earn 20 points
Serviceaide ChangeGear is ranked 29th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Serviceaide ChangeGear is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Serviceaide ChangeGear is most compared with BMC Helix ITSM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our ServiceNow vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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