ServiceNow Orchestration vs vCenter Orchestrator comparison

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2,682 views|1,734 comparisons
90% willing to recommend
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312 views|259 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow Orchestration and vCenter Orchestrator based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow Orchestration vs. vCenter Orchestrator Report (Updated: May 2024).
772,127 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.""Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.""There are a lot of ready to use orchestration custom packs.""Great with IT processes and business processes.""It's probably the best product out there.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.""The data visualization is good.""The product has a flexible interface for development."

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"The solution was easy to install.""The solution is pretty stable and reliable.""The stability of the product is very good.""The most valuable feature for us is the performance stability of vCenter Orchestrator, especially in complex situations, making it excellent for managing virtual machines.""The product's initial setup phase was easy.""We can scale the solution.""The backup and recovery times are very quick.""The storage motion is a good feature. It is a very good tool."

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Cons
"I would like a user experience module to be added.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.""There can be gaps in integration.""The deployment requires awareness among the project staff.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden.""Efficiency of some features could be improved."

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"There can be compatibility issues.""I would like to see better performance.""I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. The technical support for vCenter Orchestrator needs improvement.""It is too expensive. One of the main issues is the price.""Its technical support team takes a long time to escalate the issues.""I did not do the initial setup. However, it was complex at the beginning.""I would like to see a greater ability to do mobile administration.""Storage has room for improvement. It's a big problem for our solution. The interface also needs improvement, it should be simplified."

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Pricing and Cost Advice
  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

  • "Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."
  • "This solution is expensive and the licensing is more attractive for Haveri."
  • "The price is reasonable, and one of the reasons that this product was selected."
  • "We provide the VMware solution to our clients, for which they pay a perpetual license."
  • "The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."
  • "We pay a yearly fee, based on our entries."
  • "The licensing module is somewhat complex. Calculating the cost is complicated. Many of our clients are unclear about the billing system and the traffic metering."
  • "The licensing cost is manageable because they have different versions available, standard, essential, and advanced."
  • More vCenter Orchestrator Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
    Top Answer:The stability of the product is very good.
    Top Answer:My company needs to make yearly payments towards the licensing costs attached to the product.
    Top Answer:There are some update-related issues with the product. The tool's updates are released on time, so there was continuous improvement from vCenter's end. The product also has an extended community and… more »
    Ranking
    13th
    out of 66 in Process Automation
    Views
    2,682
    Comparisons
    1,734
    Reviews
    8
    Average Words per Review
    470
    Rating
    8.4
    9th
    out of 66 in Process Automation
    Views
    312
    Comparisons
    259
    Reviews
    20
    Average Words per Review
    417
    Rating
    8.4
    Comparisons
    Learn More
    Overview

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.
    Sample Customers
    experian, BEACHBODY, HealthPartners, Banosoft
    Beiersdorf Shared Services
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm15%
    Computer Software Company14%
    Manufacturing Company8%
    Government8%
    REVIEWERS
    Comms Service Provider20%
    Computer Software Company13%
    Manufacturing Company13%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm17%
    Government9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise72%
    REVIEWERS
    Small Business37%
    Midsize Enterprise24%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise13%
    Large Enterprise65%
    Buyer's Guide
    ServiceNow Orchestration vs. vCenter Orchestrator
    May 2024
    Find out what your peers are saying about ServiceNow Orchestration vs. vCenter Orchestrator and other solutions. Updated: May 2024.
    772,127 professionals have used our research since 2012.

    ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews while vCenter Orchestrator is ranked 9th in Process Automation with 45 reviews. ServiceNow Orchestration is rated 8.2, while vCenter Orchestrator is rated 8.4. The top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". On the other hand, the top reviewer of vCenter Orchestrator writes "Enables us to do administration on a centralized layer when using multiple VMware ESX servers". ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and F5 BIG-IQ, whereas vCenter Orchestrator is most compared with VMware Aria Automation, VMware Aria Operations, vCloud Director, Cisco UCS Director and SaltStack. See our ServiceNow Orchestration vs. vCenter Orchestrator report.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.