We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"Remote access is most valuable."
"The pricing of the product is quite good. It's not too expensive."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The ability to embed help information onto the screens."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The utilization of AI in ServiceNow needs enhancement."
"It's a little expensive compared to other tools."
"The interface is not user-friendly."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 212 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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