We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It's actually easy to understand."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"It is user-friendly and simple to use."
"The solution has very good automation tools."
"The solution's initial setup process is easy."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The alerting feature would be the most valuable feature for us. It gathers more metrics. In the latest versions, there are metrics that are being exactly captured with vCenter which are a bit better. Aside for that it provides a historical analysis of metrics over time."
"It has been helpful around capacity planning, which we traditionally did on a yearly basis. However, since last year, I started using vROps to reclaim and save more resources. It has been helpful along those lines."
"One of the best features is the monitoring. It gives you proactive recommendations, based on the information that you have. It recommends changes. For example, if an ESX service is heavily loaded, it will tell you to make some changes, such as storage optimizations. Every tool does monitoring, but this one gives you more proactive monitoring, with the recommendations and actions that are needed."
"Because of the recommendations in the product for configuration changes, bad legacy setups become visible using the tool, which is great."
"With this solution, we are able to see where problems are happening quickly and improve turnaround time, which matters to us."
"The most valuable feature is how our metrics interact with each other. You can find what objects are needed and get all of the information about an object: How it works with the storage, CPUs, memory, and you can get an easy way to find the solution during troubleshooting."
"We have effectively reduced a lot of our memory and we love the Idle VMs."
"The analysis features available with it allow us to do very high-level, enhanced root-cause analysis on events and issues that arise."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"I would like to see a mobile version of ServiceNow."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"ServiceNow's mobile app should be seamless and it is not right now."
"The initial setup was very straightforward. From the web interface, you can literally just go straight into actually installing vROps with very little previous knowledge required to get it up and running."
"The solution’s pricing could be improved."
"Sometimes what a customer sees as a need for improvement could be incorrect sizing or a result of a specific deployment. So usually, the things we want are a more frequent sampling of the various metrics and the like."
"It is a bit complex, so you need to spend time with it."
"For me, the technical support is the biggest problem. I've been working with them since 2016 and in the first years their response was faster than it is today. That is a problem. Also, I need to put together and send them a lot of information. And then I wait one day, two days. The support has been getting worse over the last few years. They need to improve it."
"It would break, and you would have to go fix it. Then it would break, and they would have some other guys that knew a bit more about it, and they fixed it."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"We had some problems with updating it. The two times that we upgraded vRealize Operations Manager, we lost all our data."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
