The product is excellent. As a product, there is nothing to complain about. However, they should improve their overall support. Let me provide an example. Assume you are in the United Kingdom, and you are also familiar with the cars in your neighborhood, and any manufacturer you have heard of. And let's say Forescout is one of the niche products, similar to Rolls-Royce. You know that Rolls-Royce is good, but you need some kind of information accessibility to use that. The comfort is good, and you can obviously drive it, but you need to understand all of the features. You need that level of knowledge, that level of information is clearly not available. First and foremost, that information is not accessible. The second point to mention is that once you purchase the later support and services. That is, they will continue to charge you for every service. Things they should have told you ahead of time are that if you run into problems during the deployment, they will keep asking you to engage the product's professional services, which they will charge you for. And from the standpoint of support, they should be adaptable. When they are aware that customers have made significant investments in these expensive licenses. And it is expected that they will receive adequate assistance. That is where they are falling short. You own a Rolls-Royce, but you are having trouble making the most of its features and functions.
