We performed a comparison between Alert Logic and eSentire based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is reviewing tickets and the notes added by technicians."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The solution was consistently available, and I cannot recall any instances where it was down."
"The installation and configuration were slick."
"The initial setup is pretty straightforward."
"It is a very stable product."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"It has the ability to install agents. It is pretty straightforward. You can automate the process pretty easily."
"Notifications and the detail of notifications are most valuable. It is a user-friendly solution."
"While I still have on-premises appliances, I can remotely monitor everything from the cloud, and Alert Logic's ease-of-access features have helped me streamline my workflow and reduce implementation time."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"The managed detection response (MDR) product was the most valuable."
"I would like to get more reports from Binary Defense about what they're blocking."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"I would like to see more frequent check-ins with our security status."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"The current reporting system could benefit from improvement."
"The setup process was complex."
"I would like more data on the alert payload. It would be good to have the ability to customize the alert payload to add whatever data that we want on there. Right now, it is a bit limited."
"The documentation, especially with the initial setup, needs improvement."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"Could be more of an endpoint protector."
"Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive."
"We'd like to have triggered alerts sent to us so we see errors quicker."
"Alert Logic needs to expand its SOCs to serve more markets, such as the Middle East and Asia. There should be infrastructure that covers more time zones. The company should also develop an EDR that is natively integrated into their solution. Currently, a client must buy another EDR solution like CrowdStrike or Sophos. I think Alert Logic is developing this. Built-in email security could also be developed and integrated."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Its GUI can be a lot better."
Alert Logic is ranked 18th in Managed Detection and Response (MDR) with 11 reviews while eSentire is ranked 24th in Managed Detection and Response (MDR) with 2 reviews. Alert Logic is rated 8.0, while eSentire is rated 7.6. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of eSentire writes "A solid product for security, but the MSP program should be simpler". Alert Logic is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Rapid7 InsightIDR and SentinelOne Vigilance, whereas eSentire is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Huntress and Red Canary. See our Alert Logic vs. eSentire report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
