We performed a comparison between AppNeta by Broadcom and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"A lot of times one of the AppNeta transactions showed that there is an issue, whereas everything seemed to be working properly. Once we dug into it, we realized that it really was highlighting a problem that otherwise we would not have seen."
"Delivery and experience are valuable. The usage in terms of the traffic application captures and other similar things is also valuable."
"We get complete, hop-by-hop visibility into the internet and we can know how much latency is taking place from one hop to another. That way, we know whether a particular hop belongs to the ISP, or that it is something owned by our own client's office, or is something to do with the SaaS network."
"This solution helps prove that, if we move to cloud, we'll still be as effective as we are on-premises."
"The product helps us understand networks and user experience. It helps us to understand the issues."
"The solution's technical support is very good."
"The main feature that we use is what they call Delivery, which is the testing of network paths end-to-end."
"Working with the solution is very easy. It's user-friendly."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The product's initial setup phase was very easy."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The Wi-Fi side needs improvement."
"AppNeta by Broadcom needs to add more features to its dashboards. It also needs to work on providing out-of-the-box reports."
"I think some of the product's documentation has shortcomings and needs improvement."
"I would like to see some advanced dashboard features. It could also be integrated with third-party tools. For example, an integration with a reporting solution would be helpful. Out-of-the-box, there are few dashboards or reports. What it does have is useful, but there should be additional dashboards."
"They should try and make diagnostics run a bit quicker. When the problem occurs on a network, AppNeta runs automatic diagnostics on the end-to-end path. The path it was testing only to the destination, it now runs the same test to all of the devices and all the intermediate devices. Depending on the number of intermediate devices, it can take several minutes to run. If we're trying to find or diagnose a problem that only lasts two or three minutes, it may be that the diagnostics is still running by the time the problem is cleared. The only thing, which I have also mentioned to AppNeta in the past, is that there should be much faster and much more lightweight diagnostics, which can be completed within 30 seconds or one minute, rather than in 5 to 10 minutes."
"Cloud monitoring could be better. That's one of the biggest pain points for me. I have shared this feedback with them multiple times, but they're limited to some extent. That's one area where I've seen a problem."
"Having to deal with configuring the end devices using a USB stick is a bit cumbersome. It would be nice if there was a better way of handling that."
"Instead of integrating with other people, they should expand their interior capabilities."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"New Relic needs to improve is the user data schema."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"The deployment process could be improved."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
AppNeta by Broadcom is ranked 20th in Network Monitoring Software with 17 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. AppNeta by Broadcom is rated 8.6, while New Relic is rated 8.6. The top reviewer of AppNeta by Broadcom writes "Excellent support, easy configuration, and a reliable tool to know what the problem is and where the problem is". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". AppNeta by Broadcom is most compared with ThousandEyes, DX NetOps, vRealize Network Insight, NETSCOUT nGeniusONE and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our AppNeta by Broadcom vs. New Relic report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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