We performed a comparison between Asana and Smartsheet based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The initial setup is straightforward. It was just a few clicks to get started and to integrate Asana into our existing business system. It took 15 days to fully implement our projects using Asana."
"Asana, despite its compact size, proves to be incredibly valuable. When initiating a project, it offers the ability to generate a personalized form for clients. In this particular context, my clients include the customer success team and solution architects. This feature allows me to provide them with a convenient means to submit their requests, resembling a ticketing system geared towards internal operations. Moreover, it enables efficient allocation within my team. For instance, if a question pertains to customer success, I can assign it to the CSOps manager and the team. Similarly, if it relates to a specific channel, it can be allocated accordingly."
"It is pretty comprehensive when it comes to the different views that it gives you. It gives you a Gantt chart view, calendar view, board view, and list view. It is kind of helpful to have different types of views and see how it views your different tasks. I appreciate being able to do that. The biggest thing is that it is extremely user friendly. Asana is pretty intuitive. Someone who is not tech-savvy can kind of catch on quickly. It is better than other tools like Smartsheet. Some of the other tools like Microsoft Project and Excel are great tools, but you have to invest a lot of time to learn them, which is not the case with Asana."
"The tool has a lot of integrations."
"It is stable and easy to set up."
"It’s a great way to communicate plans and progress across the business and is flexible about how much detail I include and how I present it."
"It's an easy way to communicate."
"The ability to share projects and tasks among team members appears to be the most valuable feature."
"I like that Smartsheet integrates Excel with a cloud-based project management software."
"Smartsheet is easy to use."
"The dashboard and the layouts are quite good."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"It's very user friendly."
"To me, one of the most powerful features of Smartsheet is being able to email others."
"We like Smartsheet's workflows, automation, and low-code capabilities. I don't know of any other project management tool with low-code functionality designed for project managers."
"It is a stable and scalable solution."
"The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."
"The documentation for integration could be improved. We require more information to facilitate the integrations."
"We have not used Asana on our private server. We have been using the cloud solution. We need an on premise solution for government agencies."
"It's difficult to have short-term collaborations with external users because the operations team owns the final licenses, and I work for marketing."
"Having a quick way to do video inside the platform or video communication could be very handy."
"We don't get enough notifications."
"Some customizations and functions are still not available, however, so far, they haven't been a deal killer."
"On the development side for technical project management, Asana is missing features. We only use it for discussing tasks and strategies, and we use it for customer to-do lists. It doesn't have the source code integration that Jira and Jira Service Desk both have."
"Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything."
"We have to manually put in every dependency in Smartsheet."
"A room for improvement I found in Smartsheet is the view, as it's currently row-wise. I should have the opportunity to view a full scale, top down list instead of just a column driven list. I shouldn't have to go just left or right. I should be able to view it top down."
"Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities."
"I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas."
"They provide a limited number of sheets which is not enough."
"The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."
"It already has a really powerful Export to Excel feature, but it can have an Excel add-on. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service also definitely needs to be improved."
Asana is ranked 3rd in Project Management Software with 43 reviews while Smartsheet is ranked 4th in Project Management Software with 34 reviews. Asana is rated 8.4, while Smartsheet is rated 8.2. The top reviewer of Asana writes "Stands out with portfolios, easy setup, and real-time information, but needs big improvement when it comes to workflows, automation, and dashboards". On the other hand, the top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". Asana is most compared with Microsoft Azure DevOps, Microsoft Project, Wrike, monday.com and Jira, whereas Smartsheet is most compared with Microsoft Project, ServiceNow Strategic Portfolio Management, Spreadsheet.com, Adobe Workfront and Planisware. See our Asana vs. Smartsheet report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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