We performed a comparison between Atlassian Confluence and Bitrix24 based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
"Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents."
"The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start."
"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day."
"What's most valuable to me in Atlassian Confluence is that it allows the concurrent development of documentation. I also like how you can add comments offline and implement changes directly on the document."
"It is easy to use and very stable."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"The data interpretation feature in Bitrix24 is good."
"The technical support was intuitive and had good documentation."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"It's a very easy-to-use product."
"There are some issues with performance when creating tables."
"The user interface could be improved."
"The search function is not great."
"The dashboards should be improved."
"Atlassian Confluence should improve the interface, it needs to be more user-friendly. It is easy to use, but it could be more intuitive."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at."
"The way Atlassian Confluence handles tickets could be improved."
"We didn't have the ability to customize the solution."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The solution’s performance could be made faster."
"The solution's open channel and contact center could be improved."
"The client interface is not very user-friendly."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The stability could be improved."
Atlassian Confluence is ranked 2nd in Enterprise Social Software with 99 reviews while Bitrix24 is ranked 5th in Enterprise Social Software with 18 reviews. Atlassian Confluence is rated 8.2, while Bitrix24 is rated 7.4. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and ClickUp. See our Atlassian Confluence vs. Bitrix24 report.
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