AWS Systems Manager vs BigFix comparison

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Executive Summary

We performed a comparison between AWS Systems Manager and BigFix based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed AWS Systems Manager vs. BigFix Report (Updated: May 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies.""In terms of technical support, you will get an immediate response.""It is a very helpful solution.""A great solution for anyone wanting a modern endpoint device management solution.""It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions.""It has improve our organization through the remote management of non-domain joined devices.""The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me.""The biggest thing for us is enforcing logins only from devices that are managed by Intune."

More Microsoft Intune Pros →

"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability.""When we do the automation in the cloud, we use the SSM agent. This helps us to test our automation and documents, and monitor the cloud.""With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems manually.""The solution's ability to scale is good.""Has a variety of automation options.""The solution is user-friendly"

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"Between the user groups, the community, the AVP support, the direct access via technical route and the PMR support, half the time I don't even need to do a formal PMR because the solutions from the community resolve whatever issues we're having. It's the best community and support based system I've ever used.""BigFix is easy to use.""The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions.""Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients.""It has plugins development options, which are great.""The most valuable features of the solution are Windows patching and the hardware and software inventory.""It enables us to patch our systems quickly and within expectations and to increase our volume as needed. It has also helped us compress our patch sites. We used to do it monthly but now we do it weekly.""The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."

More BigFix Pros →

Cons
"Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view.""The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.""They need to integrate more with security options.""Could benefit from user having more control over devices.""There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem.""Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities.""The solution could improve its flexibility.""I would like some integration with the Microsoft reporting platform Power BI."

More Microsoft Intune Cons →

"Additional features can be added as per customer requirements.""The current challenge is that we can't pull any incidents from other accounts.""The AWS UIs are not the most intuitive. Also, the usability needs room for improvement.""The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are required.""Lacks sufficient integrations.""We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."

More AWS Systems Manager Cons →

"The solution could improve by adding support drivers for different systems and equipment. When you have a lot of different computers if they could fix how to install any updates, firmware, or drivers for different systems or servers it would be good.""I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals.""The tool should be more friendly in terms of Web UI and should be having better vulnerability scanning mechanisms so a third-party application is not required to fulfill that aspect.""I would like to see the Self Service section made more user-friendly.""The relevant language takes a little getting used to since it's not used anywhere else in the industry. It's just in the BigFix environment.""Sometimes there is a lag time for our users.""I would request them to build a robots, or an easier way for integration with the other tools, like ITSM tools.""One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed."

More BigFix Cons →

Pricing and Cost Advice
  • "Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
  • "There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
  • "Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
  • "The purchase of the product was handled by someone else."
  • "I have no comment on pricing of the solution."
  • "The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • More Microsoft Intune Pricing and Cost Advice →

  • "As we were doing a government project so the government got the project at a very nominal cost."
  • More AWS Systems Manager Pricing and Cost Advice →

  • "I can estimate the reduced cost of servers maintenance to approximatively $500,000."
  • "When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
  • "I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
  • "The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
  • "Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
  • "You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
  • "The price is very fair."
  • "The price is reasonable, but our customers find it expensive."
  • More BigFix Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also… more »
    Top Answer:With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems… more »
    Top Answer:As we were doing a government project so the government got the project at a very nominal cost.
    Top Answer:The fact that AWS Systems Manager takes time to complete the patching process, makes it an area where improvements are… more »
    Top Answer:The most valuable features of the solution are Windows patching and the hardware and software inventory.
    Top Answer:On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten.
    Top Answer:The solution’s pricing could be improved.
    Comparisons
    Also Known As
    Intune, MS Intune, Microsoft Endpoint Manager
    Amazon Elastic Container Registry
    Tivoli Endpoint Manager
    Learn More
    Overview

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

    Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

    HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.

    HCL BigFix Benefits

    Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:

    • Total visibility and simplified control. BigFix provides users with total system visibility while simultaneously enabling administrators to easily manage their networks. It enables organizations to run all of their patch management operations from a single user interface. This UI contains all of BigFix’s system controls. It also contains all of an organization’s network data. Users will never have to search for the features or information that they need as everything is centrally located.
    • Maximum benefit for reduced overhead. BigFix enables businesses to integrate with more than 100 different operating systems. Users can utilize the operating system of their choice without multiplying their overhead costs. They can keep costs down while still achieving their goals. 
    • Flexibility. BigFix is highly flexible. Users can integrate it with the top vulnerability management solutions on the market. This enables users to maximize their protective coverage and minimize the amount of time that they have to spend resolving issues. 

    BigFix Features

    • BigFix Insights. The BigFix insights feature gives users access to a powerful deep analysis tool. This tool enables organizations to gather data from all of their endpoints and compile them into reports that can aid administrators in their work. It can centralize an organization’s data and also enable it to import data from other sources so that it can make more informed decisions.
    • Task automation. BigFix has the ability to automate rudimentary tasks so that users can focus on tasks that require a greater level of attention. This can include tasks such as event remediation and data collection. This feature enables users to focus their attention on other more critical tasks.
    • Data loss prevention tool. This tool enables users to prevent critical data from being leaked or leaking accidentally. It creates policies that limit or prevent sensitive data from being transmitted. It also enforces the privacy protocols that are already in place. Organizations can leverage this tool to bolster the security protecting their data from malicious actors.
    • Web reputation tool. This tool proactively protects networks from malicious websites. It scans for potentially dangerous websites and opens a blocking page when one is detected. Users are also given the ability to set proxy server credentials for the system to recognize and authenticate. Users can use this to ensure that suspicious websites are unable to infect their networks.
    • Centralized UI. BigFix comes with a built-in UI that centralizes all of the solution’s features so that they can be accessed from a single location. It enables administrators to target specific portions of the network when issues arise without requiring them to take actions that will affect the entire network.

    Reviews from Real Users

    HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.

    Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”


    Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”

    Sample Customers
    Mitchells and Buzzers, Callaway
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company18%
    Comms Service Provider10%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Educational Organization23%
    Computer Software Company12%
    Government7%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm13%
    Government10%
    Manufacturing Company7%
    REVIEWERS
    Computer Software Company16%
    Retailer12%
    Healthcare Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Educational Organization44%
    Financial Services Firm9%
    Computer Software Company7%
    Government7%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise14%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise33%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business25%
    Midsize Enterprise11%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise50%
    Large Enterprise40%
    Buyer's Guide
    AWS Systems Manager vs. BigFix
    May 2024
    Find out what your peers are saying about AWS Systems Manager vs. BigFix and other solutions. Updated: May 2024.
    770,292 professionals have used our research since 2012.

    AWS Systems Manager is ranked 6th in Configuration Management with 6 reviews while BigFix is ranked 5th in Configuration Management with 91 reviews. AWS Systems Manager is rated 8.2, while BigFix is rated 8.6. The top reviewer of AWS Systems Manager writes "Offers a variety of automation options; simplifies governance and administration ". On the other hand, the top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". AWS Systems Manager is most compared with Microsoft Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite, AWS CloudFormation and Chef, whereas BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and Ivanti Endpoint Security for Endpoint Manager. See our AWS Systems Manager vs. BigFix report.

    See our list of best Configuration Management vendors.

    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.