We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Autopilot is the most valuable feature of Microsoft Intune."
"There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."
"The most valuable feature for us is the security, including risk analysis and patch management."
"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."
"The most important thing for me is the autopilot feature."
"The performance of Microsoft Intune is good."
"Conditional access helps me control uncontrolled access."
"Maturity makes it a stable product."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Lacks remote support and privileged remote access in the one product."
"The possibility to integrate a chatbot would take this product to the next level."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Technical support for this region can be improved."
"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."
"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."
"Some enrollment features could be improved."
"The solution could improve by having better integration with Apple."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Intune does not provide real-time visibility."
"I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 164 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Microsoft Entra ID. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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