We performed a comparison between Bizagi and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is super simple."
"BPMN 2.0 compliance, while you model the processes, the system can detect your notation errors."
"Great mapping feature that's easy to use."
"Bizagi is flexible. I can share things with other consultants because it is the most commonly used software in my community. It has been a great and good resource for us in making sure that we adhere to the process."
"The product has a comfortable GUI and a good environment for users."
"The user interface is pretty good."
"Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
"The user logic is very easy to understand, even for people who are not engineers nor developers."
"It is a scalable and a stable platform."
"The tool is generally easy to use, making it a very user-friendly product."
"The main reason that people use ServiceNow is that performance is very good."
"In ServiceNow, the best features are the reports. We have more options there."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The integration with other tools is pretty good."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"The product used to have a simulation feature, which I had used quite often. However, it's since been discontinued. It might have originally been a paid feature. It would be nice if they could bring it back and offer it for free."
"The product must make automation easier."
"The solution's interface could be a bit more user-friendly and I would like to see more integrations with other Office products, not just Office 365."
"It is difficult to drive ROI on types of processes involving complex business rules."
"For the small business, this is very bad because it is still fragmented. The licensing policy should be more flexible and small company oriented. In micro-small companies, there should only be one or two. That's not the problem. Maybe it is too flexible, there are so many pieces that you need to put together. When you have a small business, it can be a little complicated, not so easy."
"The performance could use improvement. We couldn't connect the processes to on one file. The performance is an issue for us."
"There could be more documentation."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The initial setup requires a lot of customization based on the individual company's processes."
"The solution doesn't allow users to create custom tables, which would be a big improvement."
"It's not quick or cheap."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The integration towards other ERP systems could be improved."
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews. Bizagi is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Bizagi is most compared with Camunda, Visio, Bonita, Microsoft Power Apps and ARIS BPA, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and GitHub CoPilot. See our Bizagi vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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