We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The asset discovery feature in BMC is notably better compared to ServiceNow."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"The product has excellent support for remote and hybrid environments."
"It has a good peer sharing module."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It's a scalable product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"We use it to create and manage our work orders."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We can manually capture the assets available within the location."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"The upgrade process could be better. It would be a good improvement."
"Could be more user friendly for admins to manage."
"BMC Remedy's change management module needs enhancement."
"The tool is very old."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow. See our BMC Remedy vs. BMC Track-It! report.
See our list of best IT Asset Management vendors and best License Management vendors.
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