We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"BMC provides great support. As managed service support, they are gold."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The initial setup was quite easy."
"The most valuable feature is the automated service mapping."
"The most valuable feature is Windows proxy. We now need to install an additional link proxy server in Windows. The proxy is available as an outpost in the Elastic store. That is the advanced feature is added. There are many other features which can be used once we discover them. One time I was scanning the servers and all, going to data from additional based on the additional features, including advanced data like score upper display data successfully discover servers. There are many things good things that can be implemented using it while we haven’t installed those yet."
"The incident management console is available out of the box."
"The solution is extremely user-friendly."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It's a scalable product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution offers some very good features."
"The service management features are beneficial – very good."
"There is still room for improvement in terms of stability."
"The solution's scalability is an area with certain shortcomings where improvements are needed."
"There are certain limitations in the mapping feature of the solution."
"We would like updates more often."
"The license model could be more flexible and cheaper pricing."
"The solution is definitely useful."
"A review of end of life data would be nice."
"BMC Helix Discovery needs more customization options."
"Continuous improvement is recommended."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The solution must be flexible."
"There are issues from a product functionality perspective."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"BMC Remedy's change management module needs enhancement."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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