We performed a comparison between BMC Remedy and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product has excellent support for remote and hybrid environments."
"It has a good peer sharing module."
"The service management features are beneficial – very good."
"It includes features for automation, such as smart reporting capabilities."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"Could be more user friendly for admins to manage."
"The desktop technicians face some challenges with the solution."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"There is room for improvement in terms of support."
"There are issues from a product functionality perspective."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
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BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while SymphonyAI IT Service Management is ranked 14th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk. See our BMC Remedy vs. SymphonyAI IT Service Management report.
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