We performed a comparison between ConnectWise Automate and PRTG Network Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is very scalable."
"It allows us to manage all client requests, jobs and invoicing."
"The database is great. It's a nicely ordered database."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The most valuable aspect is the diverse range of features it offers."
"It helps the entire organization become digitally enabled."
"Technical support has been very helpful so far."
"The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
"The tool is integrated with our email for the alerts."
"The initial setup is pretty easy."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Scheduling of automation could be improved and made more simple."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The fixed client for Automate is slow. The web client is not very intuitive."
"In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."
"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."
"If PRTG could help me see the bandwidth for each host I have on my network, either for a wireless or a wired network, that would be very helpful."
"With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied."
"Sometimes, our PRTG Network Monitor system crashes and a lot of sensors go down."
"We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews. ConnectWise Automate is rated 7.4, while PRTG Network Monitor is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and ManageEngine Endpoint Central, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager.
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