We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It allows us to manage all client requests, jobs and invoicing."
"The initial setup is easy and the deployment is quick."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The database is great. It's a nicely ordered database."
"A good automated scripts feature."
"Remote access and detailed monitoring help us support our equipment."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It can send messages to our ticketing system."
"The monitoring features are the most valuable. We have seen a major benefit from that so far."
"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"They have great integration with the active directory."
"The menu doesn't always load properly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Technical support was helpful."
"Stability and some performance issues exist and they need improvement."
"The solution’s initial setup is difficult."
"On-prem network monitoring is something that could be improved drastically."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"There could be more integration of SIM in the solution."
"It could use some system enhancements, such as better dashboards."
"Application monitoring must be improved."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while SCOM is ranked 3rd in Event Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while SCOM is rated 7.8. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and ManageEngine OpManager.
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