We performed a comparison between Datadog and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Datadog has a lot of features to be able to drill down deep into the swath of logs that our platforms generate."
"The product has offered increased visibility via logging APM, metrics, RUM, etc."
"I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."
"The most valuable aspect is for us to have everything in one place."
"We can handle debugging and find out why things are breaking in our applications."
"It helps us better manage our logs."
"The solution allows flexibility and heightened observability for presenting data, creating indicators, and setting service-level objectives."
"The observability pipelines are the most valuable aspect of the solution."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The way this solution has helped us is that it improved our communication."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Provides everything in one solution."
"The correlation between the logs and the metrics needs improvement as most cases, we might use another logging tool (that is cheaper in cost) which we then have to link together."
"Datadog could always lower the price!"
"We'd like Datadog to make the log storage cheaper."
"The menu on the left is pretty dense (and I know it has to be). I never knew about the cmd+k functionality until recently. It would be helpful to offer more tips/cheat sheets to see handy shortcuts like that."
"We need more visibility into the error tracking dashboard."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"Datadog is expensive."
"There are things about it that we would like to be fixed, such as it is taking averages of average. This results in data that we don't expect."
"The security policies could be increased."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Lacks the ability to do its own monitoring."
"There is room for improvement in the stability of ServiceNow."
"It should have better integrations with other solutions."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Datadog is ranked 2nd in IT Infrastructure Monitoring with 137 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Datadog is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), BMC TrueSight Operations Management and VMware Aria Operations. See our Datadog vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
